About Us
Fabian Jakel
Founder & Hospitality Consultant, JAKEL HOSPITALITY
I combine entrepreneurial thinking with a strong passion for hospitality, travel and service quality.
Through extensive travel and regular stays in hotels of every category, I have developed a keen eye over the years for what truly shapes a hotel stay: not just architecture and interior design, but above all thoughtful processes, attentive service, a clear positioning, and the many small details along the entire guest journey.
Today, both professionally and privately, I spend roughly half of the year in hotels. This allows me to experience a wide range of properties, concepts and service standards first-hand from a guest’s perspective, and to see time and again which details distinguish a good stay from a truly outstanding one.
As an independent entrepreneur, I have gained hands-on experience building and organising a service-oriented business. Customer communication, pricing, process optimisation, digital presence and a consistent focus on high quality standards are all part of my day-to-day work.
With JAKEL HOSPITALITY, I bring these experiences together with my personal closeness to the hotel industry. My approach is deliberately pragmatic: I look at hotels from the guest’s point of view, spot opportunities and address weak points, and develop concrete improvements that are convincing not just on paper, but practical and economically sound in daily hotel operations.
Experience & Perspective
Building a service-oriented business
Building and developing an internationally oriented service business with a focus on premium service, customer care, operational processes and digital positioning.
Global Travel & Hotel Experience
I spend roughly half of my year in hotels. Through regular travel at home and abroad, I experience different hotel markets, concepts, service standards and guest experiences first-hand, continually gaining new perspectives on international hospitality.
Launch of the hospitality consultancy
Founding of an independent hospitality consultancy focused on guest experience, service quality, positioning and practice-oriented optimisation of hotel operations.
My Approach
I look at a hotel from two perspectives at once: as a guest and as an entrepreneur.
My aim is not to sell theoretical concepts. What matters to me is finding out where guests notice a difference, which processes can be improved, and which measures are genuinely practical and economically sound for the property in question.
“Good hospitality is where quality is not just promised, but felt at every touchpoint.”
Let’s talk about your property.
Want to know how your hotel comes across from a guest’s perspective? Tell us about your property and your goals.